I can’t find my order reference

When you subscribe you are sent an order reference with your receipt of payment – this is the most reliable way we have to trace you in our system. If for some reason you cannot find this then please let us know and we’ll send out a new one. In order for us to find […]

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Cancel my subscription to gauk

Subscription Cancellation Instructions

IMPORTANT!
YOU HAVE TOTAL CONTROL OVER YOUR PAYMENTS. ALL CANCELLATION INSTRUCTIONS ARE GIVEN HERE.
TO AVOID CONFUSION AND ENSURE EFFICIENCY WE DO NOT PROCESS CANCELLATIONS IN ANY OTHER WAY; WE DO NOT ACCEPT EMAILS, PHONE CALLS, FAXES OR MAIL TO AN ADDRESS.

We’re Sorry You’re Leaving us!
Only follow these steps if you wish to cancel your […]

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I cancelled my subscription and I want a refund of the balance

If a payment is taken AFTER the account is cancelled then the customer is entitled to a full refund. An investigation will be instigated and any script bugs will be eliminated.
Under normal circumstances gauk are unable to offer pro-rata refunds.
Once you go through the subscription set up process, accept the terms and activate your payments then […]

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I cancelled my subscription and I have noticed a payment on my statement

Canceling your account is a very simple process. When someone subscribes to the service they agree to follow the cancellation process. Members have control over their payments and cancel at any time.
4.3 Canceling Subscriptions.
Subscribers/cardholders can cancel continuous authority at any time and must do so by following the instructions in the ‘cancel’ page.
When an account […]

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I am thinking of contacting my credit card company to dispute a payment

GAUK Media subscription services
Below is a screen shot of the extremely simple terms you accepted on subscribing authorizing continual subscription payments:

NOTE – YOU CANNOT PROCEED WITHOUT ACCEPTING THE TERMS.
IF YOU INTENTIONALLY MAKE AN ILLEGAL CHARGE BACK FOR GOODS OR SERVICES RECEIVED GAUK WILL TAKE IMMEDIATE ACTION.
When you subscribed to a GAUK website we supplied the […]

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What is subscription refund policy?

Most GAUK services come with a try before you buy service so refunds are rare.
The refund policy covering all GAUK products state that we will refund 100% of the purchase/subscription cost should the product/service fail to deliver in any way from its description.
To receive a full refund the claimant must demonstrate that after following all […]

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I chose an option and noticed the price has changed

The cost of subscription is set at a standard rate but we often have offers giving large discounts.
For example: We have recently had a promotion on yearly memberships. Subscriptions are simply reverting to the standard rate in the second year. We do make this very clear on the join page and the subsequent sign up […]

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I wanted a trial for one month

We offer various trial promotions, offer substantial discounts off the subscription standard rate from time to time. If you only want to subscribe for a month that’s fine, you can cancel at any time.
When choosing a paid option you are requesting that provide the service until you no longer wish it. We used to have […]

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