If a payment is taken AFTER the account is cancelled then the customer is entitled to a full refund. An investigation will be instigated and any script bugs will be eliminated.
Under normal circumstances gauk are unable to offer pro-rata refunds.
Once you go through the subscription set up process, accept the terms and activate your payments then access for the service is set by the software, a bit like buying talk time on a mobile phone. You can cancel at any time before a payment is due but if you do not, then you are ordering a further period for which a payment is taken. If you do not wish to renew a subscription period then you must cancel your payments to gauk.
From the website terms and conditions: If the subscriber/cardholder does not cancel continuous authority with gauk Online in the described manner, passwords remain live and subscription payments will continue for the requested payment option. Payments for this period are non-refundable as either a full or partial payment.